Loyalty & Rewards
Keep clients coming back with a built-in points program — earn, redeem, and expire automatically.
BizBrew's built-in loyalty module gives your clients a reason to keep coming back. Set up points-earning rules based on visit frequency, spend amount, or custom triggers. Clients can redeem points for discounts, free services, or products, and view their balance in the self-service portal. Points expire automatically after a configurable inactivity window to keep the programme lean. The loyalty dashboard gives you a real-time view of points issued, redeemed, and outstanding across your entire client base. Recall reminder campaigns re-engage clients who haven't visited in a while with a personalised win-back message.
What's included
Points earning rules
Award points per visit, spend amount, or custom trigger.
Points redemption
Clients redeem points for discounts, free services, or products.
Automatic expiry
Expire unused points after a configurable inactivity window.
Client portal rewards
Clients view their balance and redeem rewards from the self-service portal.
Loyalty dashboard
Track total points issued, redeemed, and outstanding across all clients.
Recall reminders
Automated win-back messages when a client hasn't visited in a set period.
Frequently asked questions
How do clients earn points?
You configure earning rules — for example, 1 point per £1 spent, 50 points per visit, or a bonus multiplier for certain services. Rules apply automatically at checkout, so clients accumulate points without any manual work.
How do clients redeem rewards?
Clients can view their points balance and available rewards in the self-service portal. At checkout, they can apply points for a discount or a free service or product. You control the redemption rate and what rewards are available.
What happens to unused points?
You can configure automatic point expiry after a period of inactivity (e.g., points expire if the client hasn't visited in 12 months). This keeps the programme lean and creates an incentive for clients to return before their points expire.
Ready to try Loyalty & Rewards?
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